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Frequently Asked Questions

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How do the bags work?

We use colored bags to differentiate services and make it easy for you to let us know what services you need. Set the bags out separately on your scheduled pickup day, and make sure they’re fully closed for transit to our facility. Please note that any overflow will be transferred into another 2ULaundry bag at the time of pickup and billed separately.

Can I request additional bags?

Yes, to ensure your cleaning preferences are met, please place items in the correct bag for that service.

If you do not have the correct bags or enough bags for your upcoming pickup, please contact Customer Care or request the additional bag through your Online Account. We’ll deliver one to your location free of charge. If we’re unable to deliver an additional bag in advance of your pickup, simply leave the items in a personal bag labeled with your name and the requested service(s).

How do I schedule a pickup?

Your first pickup will be scheduled during the signup process.

The easiest way to schedule additional pickups and modify an existing pickup schedule is through our mobile app, which you can download here.

Not quite sure about the app? You can also schedule your next pickup by texting “PICKUP” to 588-15. We will send you a personalized scheduling calendar to easily schedule a pickup without logging in to your Account.

For additional scheduling options, you can always contact Customer Care with your preferred date or schedule pickups through your Account online at

A few things to note: When using the App or Online Account, pickup requests, cleaning notes, and location updates must be made by midnight the night before pickup. Our Customer Care Team can accommodate same-day requests up until 7am the morning of the requested pickup.

Customers have the option to schedule one-time pickups on an as-needed basis or recurring weekly schedules for more consistent service. You will always receive a reminder text the night before your pickup, giving you the option to cancel or reschedule your pickup if needed. Please make sure the primary phone number on your account receives texts!

Do I need to sort the clothes or do any prep work in advance?

We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.

While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:

Mobile app/Online account: When scheduling a pickup from the Home Page, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.

Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of the problem area

Who cleans the clothes?

We understand how important taking care of your clothing is to you. That’s why we’ve hired a team of experienced and dedicated Clothing Care Professionals. Each member of our Clothing Care Team has undergone thorough training on 2ULaundry’s quality-approved cleaning process to ensure each and every order is treated with care and according to your preferences.

For Dry Cleaning services, we partner with local professionals that have been heavily vetted and carefully selected based on the quality of their work.

Our promise to you

We will do everything we can to return your clothes to you in great shape. In the rare instance that an item goes missing or is damaged during the cleaning process, we’ll reimburse you up to the full value of the item with a $1,000 maximum per order.

Still Have Questions?

Check out our FAQs to learn more about pickups and deliveries, billing, customer support, and more.

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