Frequently Asked QuestionsView All
We use colored bags to differentiate services and make it easy for you to let us know what services you need. Set the bags out separately on your scheduled pickup day, and make sure they’re fully closed for transit to our facility. Please note that any overflow will be transferred into another 2ULaundry bag at the time of pickup and billed separately.
2ULaundry offers simple pricing with no commitments. For a full price list, please visit our pricing page and reference your city’s dedicated pricing page.
Yes, to ensure your cleaning preferences are met, please place items in the correct bag for that service.
If you do not have the correct bags or enough bags for your upcoming pickup, please contact Customer Care or request the additional bag through your Online Account. We’ll deliver one to your location free of charge. If we’re unable to deliver an additional bag in advance of your pickup, simply leave the items in a personal bag labeled with your name and the requested service(s).
We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.
While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:
Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of problem area.
Online Account: When scheduling a pickup from the Home Page of your Online Account, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.
We understand how important taking care of your clothing is to you. That’s why we’ve hired a team of experienced and dedicated Clothing Care Professionals. Each member of our Clothing Care Team has undergone thorough training on 2ULaundry’s quality-approved cleaning process to ensure each and every order is treated with care and according to your preferences.
For Dry Cleaning services, we partner with local professionals that have been heavily vetted and carefully selected based on the quality of their work.
Your first pickup will be scheduled during the signup process.
To schedule additional pickups or modify your existing schedule, log in to your Online Account or text Customer Care with your preferred pickup date using M, T, W, TH, or F for the day of the week you’d prefer.
You have the option to schedule one-time pickups on an as-needed basis or recurring weekly schedules for more consistent service.
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