Our Services

For your convenience, we offer two different sized Wash, Dry, Fold Bags.

Our large bag is 22.5” x 33” and holds 4-5 loads or ~35 lb. of laundry. It’s comparable in size to a standard laundry basket or hamper. This is a great option for couples or small families.

Our small bag is 20” x 28” and holds 2-3 loads or ~20 lb. of laundry. This bag is recommended for individual use.

The Pink Hang Dry Bag is 14” x 18” and holds ~1 load or 8-10 lb. of laundry. It’s comparable in size to a small backpack.

Yes. During signup, you can select which detergent and fabric softener (if any) that you would like to use. We have scented and hypoallergenic options for detergent. Our hypoallergenic option is made at our headquarters in Charlotte, NC and is perfect for sensitive skin and baby safe. You can change these preferences per pickup in your online account.

Nope. Simply fill the bag before pickup and we will take it from there. We sort all lights and darks into separate piles and pre-treat stains before items go in the washer.

Please check your pockets for personal items before filling the bag. We will do our best to check, but your help is appreciated!

Right now, we do not have the ability to request special folds or sorting by family member. However, all items will be folded, sorted by item type, and stacked with similar sizes to the best of our ability. Our goal is to make the “putting away” process easy. Who knows, maybe one day we will do that for you ?

Preparation: Use The Pink Wash & Hang Dry Bag for garments that require delicate care. This includes anything that may shrink with exposure to heat, such as workout gear, underwear, bras, bathing suits, and items made of spandex, polyester, and lace.

Heavier garments like jeans and sweaters, or items made from delicate fabrics like silk, linen, and wool, should be placed in The Black Dry Cleaning Bag for the best cleaning outcome.

Submit any special cleaning requests to Customer Care or through your Account online or using our mobile app. Special instructions will be flagged by our system during check-in for our Facility Manager to address.

Check-in: Upon arrival at our facility, each bag is checked in for cleaning. Clothes are sorted into lights and darks, pockets are checked, and items are scanned and treated for stains.

Cleaning: All Wash & Hang Dry orders will be washed on cold with the detergent and fabric softener preferences specified in your account. After washing, the items will be hung on hangers to air dry instead of going through the dryer.

Packaging & delivery: Your Wash & Hang Dry items will arrive on hangers - except for intimates, which will be returned in your Pink Bag for privacy. Due to our quick turnaround time, some Wash & Hang Dry items may still be damp upon arrival. To maximize drying time for hanging items, we do not fully cover them in plastic wrap. Instead, we will hang a plastic sheet behind the items to keep them from coming into contact with any surfaces.

Items that could shrink with exposure to heat should be put in The Pink Bag. This includes items made of spandex, polyester, and lace-like workout gear, underwear, bras, and bathing suits. Heavier garments like jeans or sweaters and items made from delicate fabrics like silk should be placed in The Black Bag for dry cleaning to receive the best care possible. If you choose to place heavier garments like jeans or sweaters in The Pink Bag, they may arrive a bit damp and should be hung in your home to fully dry.

All of your hang dry items will arrive on hangers with the exception of intimates which will be returned in your Pink Bag for privacy. Due to our quick turnaround time, some hang dry items may still be damp upon arrival. In order to maximize drying time for hanging items, we don't cover them with plastic wrap. Instead, we will hang a plastic sheet behind the items to keep them from coming into contact with the surface of your door.

You can fill The Pink Bag for a $10 flat rate per bag – no matter how many items you put in it.

The Black Bag is for our Dry Cleaning service. We clean everything according to the care label. As a standard, dress shirts are laundered and pressed unless the cleaning tag on the item says, "Dry clean only." If you have specific requests, simply notify Customer Care in advance of pickup.

The Black Bag doubles as a laundry bag and hanging bag. For pickup, flip the hanging bag upside down, place the garments down in the bottom of the bag, and cinch the bag fully closed. Dry Cleaning services are priced per item. Please see our pricing page for more details.

Dry cleaning is a safe way to clean clothes without using water. The cleaning process uses non-aqueous chemicals to safely clean garments of dirt and odors without risking any damage to delicate materials.

Dry Cleaning involves the use of non-water based solvents to clean clothing and other textiles. Launder & Press differs in that the process involves the use of water and detergent in a commercial-grade washing machine.

Dry Cleaning is optimal for stain removal and fabric preservation. Items emerge from the cleaning process thoroughly dried, then undergo machine or hand pressing.

Launder & Press is optimal for odor removal and is a requisite for starch application. Items emerge slightly damp to the touch, then are in individually pressed to finish. Most men’s and women’s dress shirts are best laundered & pressed.

Any items made of natural fibers (e.g. silk, wool, etc.) are best cared for through dry cleaning. These natural fibers can react adversely when exposed to water. The natural fibers become rigid, causing the fabric to shrink, distort, and lose their color. Dry cleaning keeps delicate items soft in texture and vibrant in color.