At 2ULaundry, we’re committed to providing a quality experience for all of our laundry & dry cleaning customers, unlocking more free time with each pickup. The team has been hyper-focused on pivoting to still provide the same level of service while navigating the updates around COVID-19. Due to the unique set of circumstances that we’re all attempting to navigate, our team took a moment to assess the overall future of 2U. 

In January, the team rallied behind the launch of our third market, Raleigh! We have spent the last three months or so building out the team, getting our 2U vans on the road, and providing our customers with a best-in-class laundry & dry cleaning service. 

Unfortunately, we didn’t have quite enough runway to sustain and then grow a new market during these uncertain times. And as a company, we have to be able to provide a quality experience to our customers, which has proven to be more complicated as customer behaviors have adjusted. At this time, we have decided to suspend all service in Raleigh, indefinitely.

2ULaundry will end service in Raleigh, effective Friday, March 27.

Our last pickups in Raleigh will be Thursday, March 26. 

This is an extremely tough decision that wasn’t made lightly. We wanted to fully understand the impact on our team and the lives we’ve already changed before even considering the possibility of an exit.

“And we haven’t totally given up on Raleigh, it’s still an exciting market for us. As we all figure out our new normal, the team plans to revisit our return to the Triangle Area.” –Alex Smereczniak

 As a startup, we were (naturally) excited about the growth and amped to get the chance to get our feet under us as we focused on expanding, changing the way folks take care of their clothing in an area as progressive as Raleigh. The full implications of COVID-19 are yet to be determined, but we plan to still be around for years to come. And our service suspension in Raleigh will help guarantee that for us.

“Who knows, we may be back soon! But we wanted to give ourselves a chance to provide the best service possible to all of our customers while ensuring we’re setting ourselves up for future success.” – Dan Daquisto

Thank you to all of those Raleigh customers that tried 2U since January. And those few customers who still have items in our possession have received additional communications about their delivery. Any outstanding gift card balances or bag bundles will be refunded for the total remaining value. If you have any questions along the way, our team is ready to support in any way we can. Reach out to us in our Mobile App, via SMS at 545-55, or email us at Care@2ULaundry.com

We look forward to continuing to serve our Charlotte and Atlanta customers for years to come, as we all navigate these challenging times.

 Alex & Dan, Co-Founders of 2ULaundry

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  1. […] ⚠️ All services have been suspended, starting Friday, March 27. The final pickup for the foreseeable future is Thursday, March 26. You can read more about our announcement to exit Raleigh-Durham here.  […]

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Frequently Asked Questions

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  • How do the bags work?

    We use colored bags to differentiate services and make it easy for you to let us know what services you need. Set the bags out separately on your scheduled pickup day, and make sure they’re fully closed for transit to our facility. Please note that any overflow will be transferred into another 2ULaundry bag at the time of pickup and billed separately.

  • Can I request additional bags?

    Yes, to ensure your cleaning preferences are met, please place items in the correct bag for that service.

    If you do not have the correct bags or enough bags for your upcoming pickup, please contact Customer Care or request the additional bag through your Online Account. We’ll deliver one to your location free of charge. If we’re unable to deliver an additional bag in advance of your pickup, simply leave the items in a personal bag labeled with your name and the requested service(s).

  • How do I schedule a pickup?

    Your first pickup will be scheduled during the signup process.

    The easiest way to schedule additional pickups and modify an existing pickup schedule is through our mobile app, which you can download here.

    Not quite sure about the app? You can also schedule your next pickup by texting “PICKUP” to 588-15. We will send you a personalized scheduling calendar to easily schedule a pickup without logging in to your Account.

    For additional scheduling options, you can always contact Customer Care with your preferred date or schedule pickups through your Account online at www.2ULaundry.com.

    A few things to note: When using the App or Online Account, pickup requests, cleaning notes, and location updates, must be made by midnight the night before pickup. Our Customer Care Team can accommodate same-day requests up until 7am the morning of the requested pickup.

    Customers have the option to schedule one-time pickups on an as-needed basis or recurring weekly schedules for more consistent service. You will always receive a reminder text the night before your pickup, giving you the option to cancel or reschedule your pickup if needed. Please make sure the primary phone number on your account receives texts!

  • Do I need to sort the clothes or do any prep work in advance?

    We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.

    While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:

    Mobile app/Online account: When scheduling a pickup from the Home Page, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.

    Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of the problem area

  • Who cleans the clothes?

    We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.

    While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:

    Mobile app/Online account: When scheduling a pickup from the Home Page, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.

    Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of the problem area

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Our promise to you

We will do everything we can to return your clothes to you in great shape. In the rare instance that an item goes missing or is damaged during the cleaning process, we’ll reimburse you up to the full value of the item with a $1,000 maximum per order.

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