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Your First Commercial Laundry Service with 2ULaundry

Switching laundry processes is a big step. That’s why we’ve prepared this “What to Expect” guide to your first commercial laundry service.

Step 1: We Create Your Account

To get started, we’ll create your account on a quick onboarding phone call with our team. Our Commercial Specialist will walk you through creating your account, setting your custom schedule, and coordinating any special pricing and promotions for your account.

As part of creating your account, we will coordinate a date to drop off your laundry bags. These bags are how we track, process, sort, and scan your laundry. And, dropping them off ahead of times gives you time to stuff them full.

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Step 2: We Schedule Your Services

We find most businesses want more than basic scheduling functionality. As part of your Onboarding Process, your Account Manager will talk you through all available bookend scheduling, multi-day turnarounds, or preferred delivery times.

For a better laundry experience, we recommend that our commercial laundry clients opt for recurring schedules.

Step 3: You Complete an Onboarding Questionnaire for a $100 Credit!

As part of onboarding, we’ll ask you to complete a thorough Onboarding Questionnaire.

This form asks all the basic questions including contact & delivery info, but it also asks the more involved questions that inevitably arise.

By asking these questions upfront, we avoid any hiccups and provide the smoothest possible service from the beginning. It’s optional – but highly recommended. Each question has an assigned dollar value – meaning you can earn up to $100 in credits!

What does the Onboarding Questionnaire cover?

These questions include:

  • Basic description of your laundry/linen inventory
  • Where do you purchase your linens?
  • When we sort your linens and package it for delivery, how do you want your linens organized?

We also ask for photos and/or videos of:

  • How do you store your laundry once you unpack it?
  • How do we access the laundry pickup/dropoff location from the front door?
Is the Onboarding Questionnaire required?

It’s not required for your first service. However, it’s highly recommended.

This combination of questions helps us answer exactly how to package your laundry for delivery. You simply open our bags and place on the shelf.  It makes sure we aren’t walking in the wrong door or leaving the laundry somewhere inconvenient. We want pickup, delivery, and everything in between to be smooth, consistent, and hassle-free for you.

To make it worth your while, we added a assigned dollar value to each question! You can earn up to $100 in credit.

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Step 4: Your First Laundry Pickup

Our drivers operate on routes like UPS or FedEx.

As a reminder that your pickup and delivery is scheduled and in progress, we will send you automated text messages when the driver is on the way. You can request an ETA by texting “ETA” to 888-861-4245. Our team will find the ETA of your order and reply back with our best estimate.

To help ease any discomfort around timing, we encourage you to add detailed pickup or delivery notes to your account – like gate codes, access points, or business hours.

Once picked up, you’ll get an alert confirming the successful pickup.

Step 5: Your First Laundry Delivery

Once your laundry is washed, dried, and beautifully folded, we’ll package it and prepare it for delivery. 

Just like the notifications you received when we picked up your laundry, you’ll be keep updated on the timing of your laundry delivery with automated updates from our driver. 

Once your laundry is delivered, if you have any suggestions on how we can better improve your experience – please let us know. We’re happy to help customize your account notes!

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Frequently Asked Questions

Every business is different. Here are some common FAQ that will help you prepare for your first commercial laundry service.

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How quickly is the laundry delivered?

We offer next-day delivery options for commercial laundry service.

As a base offering, we offer a-la-carte or recurring scheduling. However, most businesses need more than basic scheduling functionality. As part of your Onboarding Process, your Account Manager will talk you through all available bookend scheduling, multi-day turnarounds, or preferred delivery times.

Oftentimes, the question “How quickly is the clean laundry delivered?” is really asking “How can we help manage your laundry inventory throughout the week?” Sometimes you need next-day delivery and sometimes you don’t – that is why we work with you to customize your schedule.

Is my laundry washed with other laundry?

No, all commercial laundry is processed by itself. We do not mix any of your laundry in the cleaning process. Your trust and your laundry is important! Your laundry is never mixed with other laundry. It is washed, dried, and beautifully folded as a single, individual order.

What cleaning detergents & solvents are used?

For our commercial laundry service, we work with a national detergents and solvents distributor. We use high efficiency, commercial grade detergents and solvents – including the option for bleaching whites with a hotel-quality linen whitener.

Do I need to separate my whites and colors?

No, we sort for you! All wash and fold laundry is sorted multiple ways for washing and drying – meaning your whites are never washed with colors and towels are never washed with your sheets. We also work to check all linens for stains in production.

Does 2ULaundry offer pressing service on linens?

We’re based in laundromats – through our sister-brand, LaundroLab. We process your laundry locally using a our custom laundry process and technology. However, we do not have pressing machines. We do our best to reduce wrinkles but do not offer pressing.

How is stained laundry handled?

Stains on white linens are the easiest to remove however stains on towels can be stubborn. Stains on colored linens are very difficult to remove.

Once stains are set, they often times become unrepairable. We use commercial solvents we use to treat these. These are solvents not available for purchase at a store. Please mark your stain and let us know. We will do our best! If there is no rush in getting the laundry returned, we can run multiple cleanings and deliver it to you after a few days, Please let me know if this is something you would like to try.

How do I know my laundry is safe?

We have a custom-built, in-house technology system built to track your laundry bags through all steps of the process. This is why it is critical to use our laundry bags with the QR codes. Every step of the way we know where your linens are located, what step in the cleaning process they are in, and what is needed to get them back to you.

We do not mix your laundry/linens with any other laundry/linens in the cleaning process. Your laundry is kept separate from all other laundry in the wash cycles, dry cycles, and folding process. Remember, all of your laundry is done in our locally owned and operated laundromats.

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Ready to get started with commercial laundry service?

We’re a laundry service you can trust with your business.