. min read

A Guide to Your First Laundry Delivery

Published Date:
February 29, 2024

It’s your first laundry delivery!

That’s exciting! But, we get it. This whole pick-up and delivery laundry concept is new. Here is what to expect with your first order.

How do I place an order?

Create an account by downloading our app for either iOS or Android devices. Enter your contact information, select your services, and set your cleaning preferences.

As part of signing up for the service, you’ll get a Welcome Kit which includes your own, personalized laundry bags. You’ll use these personalized laundry bags to separate your laundry and dry cleaning. These bags are yours to keep!

Your Welcome Kit - which includes your 2ULaundry bags - will be delivered the next business day. You can schedule your first order any day after that!

What is a Welcome Kit?

Since this is your first laundry service, you’ll notice we schedule the Welcome Kit to be delivered after you create your account. This means you will not be able to schedule your first laundry service before you have received your laundry bags.

These laundry bags make sure your laundry stays stays safe and garments get proper treatment.

If you need more bags or replacement bags, just ask!

How do the different laundry bags work?

We use different bags to differentiate services. You control the treatment & pricing of your order by which bag(s) you use. We offer four services - which are differentiated by different laundry bags.

Wash & Fold Bag: Wash & Fold Bags get treated like regular laundry – washed, dried, and folded. These bags hold your everyday clothing, towels, sheets, and other items that you would wash at home.

Dry Cleaning Bag: This Dry Cleaning Bag doubles as a garment carrier. Garments included in the dry cleaning bag are either laundered or dry cleaned based on garment standards. Dry Cleaning services are priced per item & returned on hangers.

Linen Bag: The Linen Bag holds up to 45 pounds and is perfect for your washable household items like sheets, bedding, towels, etc.

*Hang Dry Bag: The Hang Dry Bag is perfect for your delicate items, including undergarments, workout gear, swimsuits, and any items potentially vulnerable to shrinking. These items will returned on hangers.

*Message customer care for this bag.

Do I need to separate my whites and colors?

No, we sort for you! All wash and fold laundry is sorted multiple ways for washing – meaning your whites are never washed with colors.

As part of our standard practices, we sort and check all garments for stains in production.

However, to best treat stains we recommend you send the stained garment in your Dry Cleaning/Launder Press bag. The Dry Cleaning process is better at removing stains.

Do I need to be home for pickup and delivery?

There is no need to be home for your scheduled pickup and delivery. In fact, most people prefer to just leave their clothes out for our drivers.

If you have any notes on where to collect your clothes (ex. back porch, by the garage door, at the concierge desk, etc) feel free to include those in your order notes. These notes help guarantee that all pickups and deliveries are successful. You’ll be notified about our progress along the way and we will handle it from here!

Here are more tips on leaving your laundry out for pickup and delivery.

How long does it take?

Wash & Fold laundry is delivered the next available service day. In all of our markets, we operate Monday through Friday. In some markets, we do offer Saturday service. When you schedule your pickup, you will see if Saturday is available in your neighborhood. 

Dry cleaning and launder-press is a much more manual process. This special treatment for your special garments takes a little longer. Dry cleaning and launder-press orders are delivered on a two business day turnaround. 

Why are there service fees?

At 2ULaundry, we pay our drivers as full-time W2 employees that are covered by insurance and driving our company vans – you may have seen them around! We’re pretty proud of our fleet of bright pink delivery vans!

With that, our drivers are compensated a fair and responsible wage – unlike delivery services that pay their employees as contractors that rely on tips.

This fair wage and benefit plan is part of an initiative to make sure your laundry is always taken care of in the best way possible – from the van it is delivered in to the person delivering it.

How are clean clothes packed for delivery?

Wash and Fold: It’s not a science; it’s an art! We’re really good at folding laundry. All wash and fold garments are returned crisply folded. Your beautifully folded laundry is secured in air-tight plastic bags to help maintain the integrity of the folding.

Dry Cleaning: Your dry cleaning and launder-press garments are returned pressed on hangers as you would see at conventional cleaners.

How do most people use 2ULaundry?

There is no one size fits all solution – but here is a start.

Most families use 2ULaundry every week which allows them to get their clothes on a predictable rotation of about 1-2 bags per week. However, on the other end of the spectrum, there are some people who like to let their laundry pile up – meaning they only need one big order per month.

Some use it less as a replacement for their washing machine and more as a quick ‘get out of jail free card’ when things really start piling up. In that crowd, there is a big group of folks that only send their sheets and towels during their seasonal deep clean.

The point is delivery laundry is really a day-saver. Everyone can use some help lightening the load! But it isn’t a one size fits all service. Test it out a couple of times and see where you find your sweet spot. Wherever it is, we’ve got a spot for you.

2ULaundry is a premium laundry and dry-cleaning pick-up and delivery service available in Charlotte, Atlanta, Tampa, Austin, San Antonio, and Phoenix. Learn more about 2ULaundry and sign up on our website.

Our promise to you

We will do everything we can to return your clothes to you in great shape. In the rare instance that an item goes missing or is damaged during the cleaning process, we’ll reimburse you up to the full value of the item with a $1,000 maximum per order.