Does leaving your clothes out for delivery seem strange?
It’s not! But, we hear it all the time. There is no need to be home for your scheduled pickup and delivery. In fact, most people prefer to just leave their clothes out for our drivers. So we talked with our delivery drivers to come up with some tips!
Our drivers operate on routes like UPS or FedEx. They have full routes all over the city. Because of this, we don’t offer custom delivery times.
We do however encourage you to add detailed pickup or delivery notes to your account. We’re happy to pick up or deliver to a designated spot to make this easier for you. And, this is how most people handle absentee pickups and deliveries.
Tip #1: Keep it Simple & Consistent
Miscommunication happens when things get complicated. Our drivers are all W2, full-time employees that stick to their routes daily. Just like your mailman and UPS driver, our drivers get in a rhythm after they get to know your pickups and deliveries.
Instead of changing it up weekly, you’ll find better, more consistent results if you keep your designated laundry location the same from order to order.
“On Tuesday deliveries drop off my clothes with my neighbor at 1234 Fake St. Unit B but on Thursdays deliver to my front door because my neighbor leaves early for yoga class. If you’re picking up before 11 am I’ll be home but if it is after 11am you can pick up my laundry from the leasing office – if they’re not out at lunch.”
“I’ll be leaving my clothes for pickup and delivery at the back door. Enter through the side gate and you’ll see the covered back door just up the stairs.”
Tip #2: Choose a Hidden and Covered Spot
If you’re worried about your clothes, you’re only human. We care about your clothes just as much as you. And, we would hate to see anything happen to them.
Unfortunately, porch theft is a thing. And, while we have never had a stolen laundry order, you may want to make an effort to be a little discrete with your designated pickup and delivery notes.
If at all possible, choosing a covered spot will help prevent rain or sun from causing any headaches. What good are clean clothes if they're soaking wet? Our drivers do their best to find cover for your bags on rainy days. Help us out by detailing this in your address notes. It's important because 2ULaundry is only responsible for orders while in our care, so it’s best to add notes for a covered area to ensure orders are protected against any unexpected weather.
“Left the laundry bags at the front door.”
“Laundry bags are just to the left of the front door behind the blue porch chairs.”
Tip #3: Leave a Note
Like, a real note! While we always keep your pickup and delivery notes as updated as possible in our system, a hand-written note helps our drivers find your where your laundry is.
A simple post-it note on the front door explaining where you moved your laundry to can prevent a driver from thinking you forgot to leave your clothes out and moving on with the route.
Leaving it up to chance or hoping our driver is good at hide and seek.
Leaving a note at the front door when you leave the house.
The note can say: “Hi, 2ULaundry! Love the laundry service! I moved the bags to the back door this time since it is raining outside. Please use my gate code on file to get access to the backyard.”
Tip #4: Keep it Clean!
Keeping your laundry pickup and delivery spot clean might not matter much when we are picking up, but it DEFINITELY matters when we’re delivering your clean laundry.
By sweeping or cleaning your designated laundry delivery location, you’re helping us make sure that we deliver your laundry as clean as possible.
Keeping your clean laundry on a dirty front porch.
Giving the porch as quick sweep when you set your laundry bag out. This makes the laundry delivery process much more enjoyable!
Tip #5: Use the Door Hanger
As part of your first Dry Cleaning delivery, you received a Door Hanger. This is yours to keep. Once you receive your Door Hanger, we need your help! This Door Hanger slides over your door and gives the delivery driver a place to safely hang your garments. It's like a Christmas Wreath hanger.
We encourage you to put your Door Hanger on your door when you leave your laundry out for us to pickup. That way, when we deliver your laundry, we don't need to hang your garments on the door handle or drape them over a chair. If there is no Door Hanger, delivery drivers do their best to deliver the hanging garments with minimal wrinkles.
Not using your Door Hanger.
Putting your Door Hanger on your door when you set your laundry out for pickup. That way, when we deliver, we have somewhere clean and safe to hang your garments.
2ULaundry is a premium laundry and dry-cleaning pick-up and delivery service available in Charlotte, Atlanta, Tampa, Austin, San Antonio, and Phoenix. Learn more about 2ULaundry and sign up on our website.