Once you've created an account and scheduled your first 2ULaundry pickup,
your 2UDriver will drop off a welcome package the next business day. You'll
receive your 2ULaundry garment bags, a welcome card, and information about
your brand-new membership.
Never! We’re all about making your life easier. Load dirty clothes into
your respective bag(s), make sure the bag closes completely, and we’ll take
care of the rest. Once your order reaches our cleaning facilities, we’ll sort,
wash, and fold according to your preferences.
Your 2UDriver is on the road doing pickups every weekday from 8am – 12:30pm.
Deliveries occur the next business day from 3pm – 7pm. We’ll always send you a
text letting you know exactly when your order is picked up and delivered.
Need to make a change to an existing 2ULaundry order? No problem. Simply shoot
us a text with any special instructions before 8am on the morning of your
pickup and we’ll let your 2UDriver know.
For delicate items like undergarments, silk, and lace we provide
complimentary personalized care. Just explain how you'd like items to be
cared for when scheduling your pickup and place delicate items in the
2ULaundry PINK bag.
Remember to put your PINK bag inside the regular wash and fold BLUE
bag - otherwise you’ll be charged a small fee. And we don't want that.
One of the perks of your 2ULaundry membership is being able to
personalize everything about your order, including hang dry. Select a Delicates bag in your online account, and we'll provide you with a PINK garment bag for these items.
Not sure which items need a little TLC? Call or text one of our helpful laundry pros at (704) 766-8730.
We'll ask you a few questions about the item and provide recommendations on how to keep it in the best shape.
We manage our own state of the art cleaning facilities to give your clothing
the utmost care. Each item is inspected before cleaning to make sure there
are no hidden stains, rips, or tears. Our laundry experts then wash and dry
to your specifications. Finally, items are thoroughly checked again after the
drying process to make sure no damage, shrinking, or other scary stuff has
happened to your clothes.
2ULaundry was founded with two simple ideas – to give our customers more
time to live their lives and to create an exceptional customer experience.
In addition to providing the highest quality of custom clothing care, we want
to be there for you every step of the way.
Questions about your order? Send us an email. Have items that needs special
care? Shoot us a text. Need someone to complain to about folding fitted
sheets? Just give us a call.
Clothes are important, and we want to treat every item like our own.
That's why we offer complete personalization for every order through your online account. We offer both
standard and eco-friendly, hypoallergenic detergents, free hang dry, and custom care for special or delicate items.