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Support Channels

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Text or Call

Send us a text to 58815
Call us at (844) 633-9274
Standard message and
data rates may apply

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Send us an e-mail to

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Online Chat

Live chat support is available
through our mobile app.

Customer Care Team

2ULaundry has a super-star team dedicated to customer support! We’re here for anything you need – scheduling pickups, inquiring about a bill, preparing for your pickup, navigating your online account, and more! We provide support across your preferred channels – phone, text message, email, and online chat.

Business Hours

Our Customer Care Team provides support from 8am-7pm Monday through Friday. Contact us after hours and we’ll get back to you the next business day after 8am. If you’d like to schedule a next-day pickup after hours, simply text PICKUP to 58815.

Average Response Time

2ULaundry is all about convenience, and that includes our dedication to providing excellent customer support. If contacted during business hours, Customer Care typically responds within 30 minutes!

    Repairs & Alterations

    Priced per item

    Prices may vary based on the complexity of the repairs or alteration and may take up to 3-5 business days for completion. If your repair or alterations require additional time, our Customer Care Team will let you know.

    • Button Repair

      replacing broken and missing buttons

    • Simple Tear

      minor repair work and sewing

    • Hems

      altering the length of pants, skirts, and other items

    • Zipper Repair

      replacing zippers on items

    *Please use The Black Bag for any items that require alteration or repair, and notify the 2ULaundry Customer Care Team prior to pickup.