At 2ULaundry, we’re committed to not only providing a quality service but also being transparent every step of the way. Currently, we are following the developments around COVID-19 very closely and want to keep you updated on the measures we’re taking to protect our valued employees and our customers. We also wanted to provide our customers with the most recent information about service updates and impacted schedules. We’ll use this blog post as the main source of information for 2U’s response to COVID-19. 

Our Team

First, we are advising any employee who feels any sign of the symptoms to stay home for a minimum of 14 days, based on the guidelines communicated from the CDC. With our unlimited vacation policy, our employees can focus on getting healthy and not worry about any financial impact. 

Additionally, we have provided employees with an excess of the items meant to help keep us all safer, including hand sanitizer, gloves, and face masks. We’ve also implemented increased usage of disinfectants to ensure a healthy and clean work environment in our offices and facilities. 

Pursuant to the North Carolina Governor’s reopening plan, all employees have their temperature screened and are asked a series of questions surrounding if they have any symptoms prior to starting work. We have also created more space within our facility to allow our teams to spread out more while working.

Our Cleaning Process 

Thankfully, our current cleaning process aligns with the recommended guidelines for your clothing care. Both of our detergent options and the heat from our commercial grade dryers will continue to act as powerful disinfectants, as we clean your clothes. Here is an article we recommend reading covering five tips when washing your clothes in response to COVID-19. 

Our Service Plans

2ULaundry has updated its service to varying degrees in our markets. Please continue reading below to find out up-to-the-minute updates in your location. In the locations we are still operating, we continue to maintain a focus on keeping our employees and customers safe.

For any further adjustment to our current services, we will ensure you’re directly informed and also keep this blog post updated. We will also continue preventive measures like frequent (and thorough!) hand washing and more frequent surface disinfection.  

Our Schedule Updates 

If you have any scheduled services that are impacted by any updates, you will receive direct communication with more information and any next steps. However, if you have any questions along the way, please don’t hesitate to contact our Customer Care team at Care@2ULaundry.com.

Our Community

2ULaundry has partnered with Charlotte Medi to deliver more than 50,000 face shields and counting for local medical practices and health care workers in Charlotte. You can find out more about the initiative here

We are also providing a way for you to get involved with a Buy One Give One deal. For each face mask that you purchase from here, 2ULaundry will donate a face mask to frontline healthcare employees in Charlotte.


 

Below is a current list of our city-by-city service updates. This list was last updated on Monday, June 1 at 9 am. 

Charlotte

There will not be any order pickups on Fridays. However, customers with a Thursday pickup will still get their order deliveries on Fridays. 

Atlanta

⚠️ All services have been temporarily suspended, starting Friday, March 27. The final pickup for the foreseeable future is Thursday, March 26. 

Raleigh-Durham

⚠️ All services have been suspended, starting Friday, March 27. The final pickup for the foreseeable future is Thursday, March 26. You can read more about our announcement to exit Raleigh-Durham here


We want to remind you to adhere to the CDC guidelines during this sensitive time. Wash your hands, practice social distancing, and take advantage of the beautiful summer weather in a safe, responsible manner. 

Additionally, we have a gift card offer for a 20% bonus on every purchase over $50 to help remove one more thing from your to-do list right now (or in the future!). We’re a small team, but we’re confident that we’ll come out of this ready to provide you with more free time and clean clothes to all of our amazing customers.

If there’s anything we can do to help make this moment just a bit easier for you, please let us know by reaching out to our Customer Care Team at Care@2ulaundry.com.

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Frequently Asked Questions

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Click here to send us a message or chat with us during business hours by clicking the chat bubble.

  • How do the bags work?

    We use colored bags to differentiate services and make it easy for you to let us know what services you need. Set the bags out separately on your scheduled pickup day, and make sure they’re fully closed for transit to our facility. Please note that any overflow will be transferred into another 2ULaundry bag at the time of pickup and billed separately.

  • Can I request additional bags?

    Yes, to ensure your cleaning preferences are met, please place items in the correct bag for that service.

    If you do not have the correct bags or enough bags for your upcoming pickup, please contact Customer Care or request the additional bag through your Online Account. We’ll deliver one to your location free of charge. If we’re unable to deliver an additional bag in advance of your pickup, simply leave the items in a personal bag labeled with your name and the requested service(s).

  • How do I schedule a pickup?

    Your first pickup will be scheduled during the signup process.

    The easiest way to schedule additional pickups and modify an existing pickup schedule is through our mobile app, which you can download here.

    Not quite sure about the app? You can also schedule your next pickup by texting “PICKUP” to 588-15. We will send you a personalized scheduling calendar to easily schedule a pickup without logging in to your Account.

    For additional scheduling options, you can always contact Customer Care with your preferred date or schedule pickups through your Account online at www.2ULaundry.com.

    A few things to note: When using the App or Online Account, pickup requests, cleaning notes, and location updates, must be made by midnight the night before pickup. Our Customer Care Team can accommodate same-day requests up until 7am the morning of the requested pickup.

    Customers have the option to schedule one-time pickups on an as-needed basis or recurring weekly schedules for more consistent service. You will always receive a reminder text the night before your pickup, giving you the option to cancel or reschedule your pickup if needed. Please make sure the primary phone number on your account receives texts!

  • Do I need to sort the clothes or do any prep work in advance?

    We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.

    While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:

    Mobile app/Online account: When scheduling a pickup from the Home Page, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.

    Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of the problem area

  • Who cleans the clothes?

    We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.

    While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:

    Mobile app/Online account: When scheduling a pickup from the Home Page, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.

    Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of the problem area

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Our promise to you

We will do everything we can to return your clothes to you in great shape. In the rare instance that an item goes missing or is damaged during the cleaning process, we’ll reimburse you up to the full value of the item with a $1,000 maximum per order.