At 2ULaundry, we’re committed to not only providing a quality service but also being transparent every step of the way. Currently, we are following the developments around COVID-19 very closely and want to keep you updated on the measures we’re taking to protect our valued employees and our customers. We also wanted to provide our customers with the most recent information about service updates and impacted schedules. We’ll use this blog post as the main source of information for 2U’s response to COVID-19.
First, we are advising any employee who feels any sign of the symptoms to stay home for a minimum of 14 days, based on the guidelines communicated from the CDC. With our unlimited vacation policy, our employees can focus on getting healthy and not worry about any financial impact.
Additionally, we have provided employees with an excess of the items meant to help keep us all safer, including hand sanitizer, gloves, and face masks. We’ve also implemented increased usage of disinfectants to ensure a healthy and clean work environment in our offices and facilities.
Pursuant to the North Carolina Governor’s reopening plan, all employees have their temperature screened and are asked a series of questions surrounding if they have any symptoms prior to starting work. We have also created more space within our facility to allow our teams to spread out more while working.
Our Cleaning Process
Thankfully, our current cleaning process aligns with the recommended guidelines for your clothing care. Both of our detergent options and the heat from our commercial grade dryers will continue to act as powerful disinfectants, as we clean your clothes. Here is an article we recommend reading covering five tips when washing your clothes in response to COVID-19.
Our Service Plans
2ULaundry has updated its service to varying degrees in our markets. Please continue reading below to find out up-to-the-minute updates in your location. In the locations we are still operating, we continue to maintain a focus on keeping our employees and customers safe.
For any further adjustment to our current services, we will ensure you’re directly informed and also keep this blog post updated. We will also continue preventive measures like frequent (and thorough!) hand washing and more frequent surface disinfection.
Our Schedule Updates
If you have any scheduled services that are impacted by any updates, you will receive direct communication with more information and any next steps. However, if you have any questions along the way, please don’t hesitate to contact our Customer Care team at Care@2ULaundry.com.
2ULaundry has partnered with Charlotte Medi to deliver more than 50,000 face shields and counting for local medical practices and health care workers in Charlotte. You can find out more about the initiative here.
We are also providing a way for you to get involved with a Buy One Give One deal. For each face mask that you purchase from here, 2ULaundry will donate a face mask to frontline healthcare employees in Charlotte.
Below is a current list of our city-by-city service updates. This list was last updated on Monday, June 1 at 9 am.
There will not be any order pickups on Fridays. However, customers with a Thursday pickup will still get their order deliveries on Fridays.
⚠ All services have been temporarily suspended, starting Friday, March 27. The final pickup for the foreseeable future is Thursday, March 26.
⚠ All services have been suspended, starting Friday, March 27. The final pickup for the foreseeable future is Thursday, March 26. You can read more about our announcement to exit Raleigh-Durham here.
We want to remind you to adhere to the CDC guidelines during this sensitive time. Wash your hands, practice social distancing, and take advantage of the beautiful summer weather in a safe, responsible manner.
Additionally, we have a gift card offer for a 20% bonus on every purchase over $50 to help remove one more thing from your to-do list right now (or in the future!). We’re a small team, but we’re confident that we’ll come out of this ready to provide you with more free time and clean clothes to all of our amazing customers.
If there’s anything we can do to help make this moment just a bit easier for you, please let us know by reaching out to our Customer Care Team at Care@2ulaundry.com.
2ULaundry is a premium laundry and dry-cleaning pick-up and delivery service available in Charlotte, Atlanta, Tampa, Austin, San Antonio, and Phoenix. Learn more about 2ULaundry and sign up on our website.