By now, most of us know how important it is to respect the stay-at-home orders that have been placed on our cities and are diligently social distancing for the good of our families and the greater community. Even if some locations are relaxing the restrictions, that doesn’t mean you still shouldn’t take extra precautions when going out.

While limiting outings to grocery store and pharmacy runs and staying at least six feet away from neighbors whose paths we may cross on nightly walks will go a long way towards stopping the spread of COVID-19, many people still wonder what they can do to keep themselves and their family safe when they do have to leave the house. Check out the steps below for making sure you don’t bring Coronavirus home with you. 

1. Take your shoes off at the door

When we venture out into the world, our shoes come in contact with surfaces that people may have coughed or sneezed on. Removing them at the door ensures that we don’t track germs through the house that can be picked up by us or other household members later on. 

2. Wash your hands immediately

As soon as you’re able, thoroughly wash your hands with soap and hot water for at least 20 seconds. Being out in public means that we’re at risk for touching something that has been coughed or sneezed on by an infected individual.

While the virus can’t penetrate our skin, having it on our hands means that it can easily pass through a mucus membrane when we touch our faces. Washing our hands well and often eliminates the virus and keeps us all safer. 

3. Wipe down anything you’ve brought home with you

If you’ve been to the grocery store or pharmacy, you likely purchased items that will need to be sanitized before you put them away.

Use a disinfecting wipe to thoroughly wipe down the surface of anything you bought before you put it in the refrigerator or pantry.

Don’t forget to wipe down the counter or table where you placed your items to wipe them down too as the virus may have transferred from surface to surface. 

Also included in that list is your phone. For a quick video on that, check out our Spring Cleaning Guide.

4. Take a shower

Taking a shower with soap and hot water helps ensure that you are clean and not spreading the virus within your home when you return from an outing. As soon as you’ve sanitized your surfaces and put away your items, consider hopping in and soaping up! 

5. Wash your clothes 

Instead of putting your clothing in the hamper and waiting until wash day to get them clean, consider skipping the hamper and putting your items directly in the washing machine to prevent the spread of the virus. 

While cleaning and sanitizing so thoroughly each time you return from an essential outing can feel like a daunting task, doing so is one important way you can keep yourself, your family and the community safe during these uncertain times. 

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Frequently Asked Questions

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  • How do the bags work?

    We use colored bags to differentiate services and make it easy for you to let us know what services you need. Set the bags out separately on your scheduled pickup day, and make sure they’re fully closed for transit to our facility. Please note that any overflow will be transferred into another 2ULaundry bag at the time of pickup and billed separately.

  • Can I request additional bags?

    Yes, to ensure your cleaning preferences are met, please place items in the correct bag for that service.

    If you do not have the correct bags or enough bags for your upcoming pickup, please contact Customer Care or request the additional bag through your Online Account. We’ll deliver one to your location free of charge. If we’re unable to deliver an additional bag in advance of your pickup, simply leave the items in a personal bag labeled with your name and the requested service(s).

  • How do I schedule a pickup?

    Your first pickup will be scheduled during the signup process.

    The easiest way to schedule additional pickups and modify an existing pickup schedule is through our mobile app, which you can download here.

    Not quite sure about the app? You can also schedule your next pickup by texting “PICKUP” to 588-15. We will send you a personalized scheduling calendar to easily schedule a pickup without logging in to your Account.

    For additional scheduling options, you can always contact Customer Care with your preferred date or schedule pickups through your Account online at www.2ULaundry.com.

    A few things to note: When using the App or Online Account, pickup requests, cleaning notes, and location updates, must be made by midnight the night before pickup. Our Customer Care Team can accommodate same-day requests up until 7am the morning of the requested pickup.

    Customers have the option to schedule one-time pickups on an as-needed basis or recurring weekly schedules for more consistent service. You will always receive a reminder text the night before your pickup, giving you the option to cancel or reschedule your pickup if needed. Please make sure the primary phone number on your account receives texts!

  • Do I need to sort the clothes or do any prep work in advance?

    We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.

    While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:

    Mobile app/Online account: When scheduling a pickup from the Home Page, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.

    Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of the problem area

  • Who cleans the clothes?

    We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.

    While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:

    Mobile app/Online account: When scheduling a pickup from the Home Page, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.

    Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of the problem area

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Our promise to you

We will do everything we can to return your clothes to you in great shape. In the rare instance that an item goes missing or is damaged during the cleaning process, we’ll reimburse you up to the full value of the item with a $1,000 maximum per order.