At 2ULaundry, we’re committed to not only providing a quality service but also being transparent every step of the way. Currently, we are following the developments around COVID-19 very closely and want to keep you updated on the measures we’re taking to protect our valued employees and our customers. We also wanted to provide our customers with the most recent information about service updates and impacted schedules. We’ll use this blog post as the main source of information for 2U’s response to COVID-19. 

Our Team

First, we are advising any employee who feels any sign of the symptoms to stay home for a minimum of 14 days, based on the guidelines communicated from the CDC. With our unlimited vacation policy, our employees can focus on getting healthy and not worry about any financial impact. Additionally, we have provided employees with an excess of the items meant to help keep us all safer, including hand sanitizer, gloves, and face masks. We’ve also implemented increased usage of disinfectants to ensure a healthy and clean work environment in our offices and facilities. 

Our Cleaning Process 

Thankfully, our current cleaning process aligns with the recommended guidelines for your clothing care. Both of our detergent options and the heat involved in our normal cleaning processes will continue to act as a powerful disinfectant, as we clean your clothes, for each of our services. Here is an article we recommend reading covering five tips when washing your clothes in response to COVID-19. 

Our Service Plans

During this time, 2ULaundry is still here for you. Anticipate that we will be operating without any service interruptions while maintaining a focus on keeping our employees and customers safe. Should we have to adjust any of our current services, we will ensure you’re directly informed and also keep this blog post updated. We will also continue preventive measures like frequent (and thorough!) hand washing and more frequent surface disinfection.  

Our Schedule Updates 

If you have any scheduled services that are impacted by any updates, you will receive direct communication with more information and any next steps. However, if you have any questions along the way, please don’t hesitate to contact our Customer Care team at Care@2ULaundry.com.

 


 

Below is a current list of our city-by-city service updates. This list was last updated on Wednesday, March 25 at 5 pm. 

Charlotte

  • No service interruptions as of this time, business as usual. 

Atlanta

⚠️ All services have been temporarily suspended, starting Friday, March 27. The final pickup for the foreseeable future is Thursday, March 26. 

Raleigh-Durham

⚠️ All services have been suspended, starting Friday, March 27. The final pickup for the foreseeable future is Thursday, March 26. You can read more about our announcement to exit Raleigh-Durham here


We want to remind you to adhere to the CDC guidelines during this sensitive time. Wash your hands, enjoy some time at home, and don’t be afraid to get a head start on spring cleaning. Additionally, we have a gift card offer for a 20% bonus on every purchase over $50 to help remove one more thing from your to-do list right now (or in the future!). We’re a small team, but we’re confident that we’ll come out of this ready to provide you with more free time and clean clothes to all of our amazing customers. 

If there’s anything we can do to help make this moment just a bit easier for you, please let us know by reaching out to our Customer Care Team at Care@2ulaundry.com.