FAQs

Managing Your Account

Need help?

Have questions or need additional support? Our Customer Care Team is available for your support from 8am-8pm Monday through Friday via phone, text message, email, or online chat.

We can also be contacted from directly within our mobile app. Our Customer Care Team is available via chat, text, email, or call. You can also leave order feedback from the Pickups page, and we will get back to you during business hours, which are 8am-8pm, Monday through Friday.

If you contact us after hours, we will get back to you the following business day!

Check account credit balance

Gift cards, referrals, and other account credits that have been honored will be reflected on your account online or in the mobile app. 

Using the mobile app? Your credit balance can be found under the Wallet section on the Home or Profile page. This amount shows the collective credit balance to be applied towards your next pickup and will be honored for any of 2ULaundry’s services.

Managing your account online? On the Home page, any active credits will be shown under Credit Balance. This amount shows the collective credit balance to be applied towards your next pickup and will be honored for any of 2ULaundry’s services.

Please note that any Item of the Week discounts or Bulk purchases are managed separately, as they’re tied to a specific service or product. For an update on your Bulk purchase count, please contact Customer Care at any time.

Refer a friend

2ULaundry offers an awesome referral program that rewards customers for sharing our services with friends and family! Give friends $20 off their first order, and you’ll automatically receive a $20 credit on your account when they place a successful pickup.

Using the mobile app? Refer a friend by clicking on the gift icon in the upper left corner of the app. From this page, you can also customize your referral code and access referral stats, including referral signups, referrals redeemed, and total credit earned. You can also access this same page from the Profile page.

Managing your account online? From the Refer a Friend page, you can easily share your unique referral code or referral link via email, social media, or direct link, which friends can use during signup to automatically receive a discount.

From this page, you can also track referral stats, including referrals sent, referrals redeemed, and total credit earned.


Add/update payment method

2ULaundry allows customers to keep multiple credit cards on file, and you can easily manage your payment methods from your Account at any time. 

Using the mobile app? You can easily manage your payment methods from the Profile screen. From here, you can add a new credit card, delete existing payment methods, and select your primary form of payment before each order.

Managing your account online? You can easily manage your payment methods from the Payment Options section. From here, you can add a new credit card, delete existing payment methods, and select your primary form of payment for each order.

2ULaundry requires an active payment method on file in order to schedule pickups, so it’s necessary to add a new form of payment before deleting your existing or expired credit card.

Please note that due to the way our system encrypts and safely stores your credit card information, customers cannot edit an existing form of payment. In order to change the expiration date on your credit card, please remove and add as a new card.

View invoice history

All invoices from your past 2ULaundry orders are stored in your Account for quick and easy reference.

Using the mobile app? Invoices from your past 2ULaundry orders are available on the Pickups screen under the Past Pickups section. Simply click on an order to see more details, including order date, order number, pickup date, order total, payment method and any discounts or credits applied. It will also show a detailed list of items included in your order.

Managing your account online? Invoices from your past 2ULaundry orders are available in the Past Orders section. Each order will include the order date, order number, pickup date, order total, payment method and any discounts or credits applied. It will also show a detailed list of items included in your order.

Modify an Existing Schedule

Using the mobile app? Your next pickup will appear on the Home screen, and can be rescheduled or removed with the click of a button. Simply select, “Reschedule Pickup” or “Remove Pickup.” 

If your pickup is part of a recurring schedule, you will be prompted to remove that pickup or the entire recurring schedule. 

To view all upcoming pickups, access the Pickups screen. From here, click on the individual pickup to remove or reschedule. If your pickup is part of a recurring schedule, you will be prompted to remove that pickup or the entire recurring schedule. 

To reschedule your recurring schedule, you will need to remove the entire recurring schedule and then schedule a new recurring schedule on a different date. 

Managing your account online? To modify your existing one-time pickup, click the Reschedule Pickup or Cancel Pickup button on the Home page. Canceling will remove the one-time pickup completely. Rescheduling will give you the option to select another pickup date from the calendar.

If you have a recurring schedule, you can either modify the next pickup or the entire recurring schedule. To modify only the next pickup, use the Reschedule Pickup or Cancel Pickup button on the Home page. Using this tool will not adjust your master recurring pickup schedule. To modify your recurring schedule entirely, please delete the recurring series from the Scheduled Pickups tab. To reschedule recurring pickups on another date, return to the Home page and use the pink Schedule Pickup button.

Please note that schedule modifications in the Online Account must be completed the day prior to your scheduled pickup. To cancel or reschedule your pickup on the day of your scheduled pickup, please contact Customer Care to ensure we’re able to properly remove your stop from our routing system.

Accessing your Online Account

As a 2ULaundry customer, you will have access a personal account, through which you can schedule pickups, manage location, payment and cleaning preferences, submit one-time cleaning requests, refer friends, and more! Our goal is to make your experience as easy and convenient as possible.

The easiest way to manage your account is through our mobile app, which you can download here.

Not so sure about the app? You can also access your Account online at www.2ulaundry.com. For desktop, click “Log In” in the upper right corner of the site. For mobile, click the hamburger menu in the upper left and click the “Log In” button at the bottom of the panel.

See price list

2ULaundry strives to provide simple and transparent pricing. Our pricing is available for review in your account online or in the mobile app. Please make sure to review the price page in detail before starting a new service.

If you do not see an item included on our Dry Cleaning price list, please contact Customer Care for a price quote.

Using the mobile app? Pricing is available on the Help page. 

Managing your account online? Pricing can be found on the Price List page. 

Purchase or redeem a gift card

Make someone’s day by giving the gift of free time and taking laundry or trips to the Dry Cleaners off their to do list.

Using the mobile app? From the Profile page, you can easily gift 2ULaundry to family, friends, and neighbors. Select a gift card amount or enter a customer amount. Enter the recipient’s email address, delivery date, and personalized message. 

Gift card emails will be sent at 10am ET on the scheduled send date. 

Once you’ve purchased the gift card, we will automatically charge the credit card on your 2ULaundry account. You’ll receive a purchase receipt to the email on file.

The recipient will receive a unique gift card code and link, which should be used to complete the signup process.

Managing your account online? 

Giving a gift: From the Give a Gift page, you can easily gift 2ULaundry to family, friends, and neighbors. Select the Give a Gift Care option. Then choose your gift card amount, specify your delivery preference – email or text – enter the recipient’s email address or mobile phone number and personalize your gift card with a special message for the recipient.

If sending via email, you’ll have the option to delay the delivery date of the gift card for a special occasion. Gift card emails will be sent at 10am ET on the scheduled send date.

Once you’ve purchased the gift card, we will automatically charge the credit card on your 2ULaundry account. You’ll receive a purchase receipt to the email on file.

The recipient will receive a unique gift card code and link, which should be used to complete the signup process.

Redeeming a gift: From the Give a Gift page, click Redeem a Gift Card. Enter your gift card code, and a credit in the amount of the gift will automatically be added to your 2ULaundry account and applied to your next order. 

Add/update location

Location notes are crucial in helping your 2ULaundry Driver complete successful pickups and deliveries to your preferred location. Please include specific instructions if you’d prefer a pickup and delivery spot other than your front door. 

2ULaundry allows customers to keep multiple locations on file for pickups and deliveries. The primary address will serve as the pickup and delivery location for future pickups and deliveries. You can edit, add new locations, and change the primary location on file before an upcoming pickup and delivery. 

To ensure we receive any new or updated locations before an upcoming pickup, please modify your location settings in your Account online or using our mobile app the day before your scheduled pickup. Please contact Customer Care for same-day location changes, including instructions for your 2ULaundry Driver, or to request a pickup and delivery at separate locations.

Using the mobile app? From the Profile page, edit locations, add new locations, and change the primary location before an upcoming pickup and delivery. When scheduling a pickup from the Pickups page, you will be asked to reconfirm your default address.

Managing your account online? From the Locations page, edit locations, add new locations, and change the primary location before an upcoming pickup and delivery. 

Update cleaning preferences

Cleaning preferences are set during the signup process but can be changed at any time. You can customize your detergent and fabric softener preferences for Wash, Dry, Fold and your Starch level preference for Dry Cleaning or Launder & Press.

Using the mobile app? Cleaning Preferences can be updated from the Profile screen. 

Managing your account online? Cleaning Preferences can be updated on the Cleaning Preferences tab. 

To ensure your cleaning preference update is processed in our system for your next pickup, please make sure to update your preference the day prior to your scheduled pickup. For same-day preference changes, please contact Customer Care, and we will do the best we can to ensure your preferences are met for your pickup. We will not be able to make any guarantees for preference updates received after 10am the day of your scheduled pickup.

Submit one-time cleaning requests

Customers can notify our Clothing Care Team to stains needing removal or repair & alteration requests by submitting one-time cleaning notes for an upcoming pickup. Your cleaning note will be flagged in our system on your scheduled pickup day for special attention by our Facility Manager.

Using the mobile app? When scheduling a pickup from the Home or Pickups screen, you will be prompted to add cleaning notes for your Wash, Dry, Fold/Wash & Hang Dry and/or Dry Cleaning order. 

Existing cleaning notes can be edited up to midnight the night before your scheduled pickup. 

Managing your account online? To submit a one-time cleaning note, use the Cleaning Notes section on the Home page to add a note on your next Wash Dry Fold, Hang Dry, or Dry Cleaning order. You can also submit a note on an existing pickup from the Scheduled Pickups tab.

To set recurring cleaning preferences across all orders, please contact Customer Care.

To ensure your cleaning request is processed in our system for your next pickup, please make sure to submit your cleaning note the day prior to your scheduled pickup. For same-day requests, contact Customer Care. Please note that we will not be able to make any guarantees for cleaning notes received after 10am the day of your scheduled pickup.

Schedule Pickups

Using the mobile app? To schedule a one-time pickup, select one of the available pickup dates from the 1-Click Schedule tool on the Home page. Prefer a different date? Click on the pink, “Schedule Pickup” button to open a calendar view and select your preferred date and schedule frequency, add cleaning notes, and verify your address and payment method. 

You can also schedule pickups from the Pickups page. Click on the plus icon under, “Upcoming Pickups” to access the same calendar view and select your preferred date. 

Managing your account online? To schedule a one-time pickup, select one of the available pickup dates from the 1-Click Schedule tool on the Home page. Prefer a different date? Use the Schedule Pickup button to open a calendar view and select your preferred date. We will send you a text confirming your scheduled pickup once selected.

To schedule recurring pickups, use the Schedule Pickup button to open a calendar view. Select your preferred day of the week for recurring pickups from the calendar and make it recurring by selecting the weekly or bi-weekly option from the list of frequency options.

Add one-time cleaning notes for your upcoming pickup from the Wash, Dry, Fold or Hang Dry and Dry Cleaning notes section.