FAQs

Getting Started

What do I do with the bags after my first pickup?

The 2ULaundry bags are yours to keep for future pickups and deliveries! Each bag has a unique tag with your contact information and cleaning preferences. When it’s time to schedule your next pickup, simply fill the bags again—We’ll deliver the same tailored experience as before! 

Do you service apartment buildings, condos, or businesses?

Yes! 2ULaundry can provide pickup & delivery service to any location within our current service area, including houses, apartment buildings, condos, and businesses. During the signup process, make sure to indicate any special pickup & delivery notes we will need in order to gain access to your location.

2ULaundry has arranged pickup & delivery processes at several apartment complexes. Feel free to contact Customer Care to learn more about the process at your building. If we do not already service your building, we will work with you and your management company to determine the most convenient process.

Can I set a specific pickup/delivery time?

Unfortunately, no. Our routes are set each morning at 8:00 am, and we are currently not able to accommodate requests for specific pickup and delivery times. However, we will keep you informed on the status of your pickup and delivery through real-time text updates letting you know when we’re on the way and again once we’ve stopped by.

If you’d like a pickup or delivery ETA, please text “ETA” to Customer Care on the day of your scheduled pickup or delivery. Pickup ETAs are available starting at 9:30 am and delivery ETAs are available starting at 1:30 pm.

When using the Text for ETA feature, please note that routes may shift due to traffic, weather, etc. If your stop falls outside of our standard 8:30 am – 12:30 pm pickup window or 2:30 – 6:30 pm delivery window, we will do our best to notify you in advance.

If you’re at an apartment building or office that is closed within our pickup or delivery windows, please notify our Customer Care Team in advance of pickup.

Can I cancel or reschedule my pickup?

To cancel or reschedule your pickup, simply reply to the evening or morning pickup reminder text. Evening pickup reminders are sent at 6:00 PM ET and morning reminders are sent at 7:00 AM ET. To cancel, reply with N. To reschedule, use the personalized scheduling calendar sent in the cancellation reply message.

You can also schedule pickups and modify an existing pickup schedule using the mobile app or online Account.

Please note that you will be subject to a $5 Failed Pickup Fee for all failed pickups.

When will my 2ULaundry garment bags be delivered?

Your 2ULaundry bags will be delivered by 6:30 PM on the business day following signup. Monday through Thursday signups will receive their Welcome Kit the following day. Friday through Sunday signups will receive their Welcome Kit on Monday. Need a timing update? Contact Customer Care.

How does it work?

After creating your free account, your selected 2ULaundry garment bags will be delivered within 1 business day. We offer different bag sizes and colors to distinguish services. Simply fill the bags and set them out on your scheduled pickup day. We’ll send schedule confirmations, pickup reminders, and pickup and delivery status updates to keep you informed throughout the process. Your clothing will be delivered the following business day cleaned to your preferences. Schedule one-time or recurring pickups to continue enjoying your free time!

How do I schedule a pickup?

Your first pickup will be scheduled during the signup process.

The easiest way to schedule additional pickups and modify an existing pickup schedule is through our mobile app, which you can download here.

Not quite sure about the app? You can also schedule your next pickup by texting “PICKUP” to 588-15. We will send you a personalized scheduling calendar to easily schedule a pickup without logging in to your Account.

For additional scheduling options, you can always contact Customer Care with your preferred date or schedule pickups through your Account online at www.2ULaundry.com.

A few things to note: When using the App or Online Account, pickup requests, cleaning notes, and location updates, must be made by midnight the night before pickup. Our Customer Care Team can accommodate same-day requests up until 7am the morning of the requested pickup.

Customers have the option to schedule one-time pickups on an as-needed basis or recurring weekly schedules for more consistent service. You will always receive a reminder text the night before your pickup, giving you the option to cancel or reschedule your pickup if needed. Please make sure the primary phone number on your account receives texts!

Do I need to sort the clothes or do any prep work in advance?

We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.

While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:

Mobile app/Online account: When scheduling a pickup from the Home Page, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.

Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of the problem area.

What’s the turnaround time?

We offer a 1 business day turnaround on laundry and dry cleaning services. Monday through Thursday pickups will be delivered the following afternoon, and Friday pickups will be delivered on Monday afternoon.

Please note that some services take additional time, including minor alterations/repairs, items with tough set-in stains, and dry cleaning for larger household items such as comforters, blankets, tablecloths, and curtains. Please allow up to 3-5 business days for these requests. If you have any questions about specific items, do not hesitate to reach out to Customer Care for a turnaround estimate for any uncommon items not listed.

Do I need to be home for pickups & deliveries?

No, there’s no need to be home for pickups and deliveries. However, we do request detailed location notes to ensure all pickups and deliveries run smoothly. When creating your account, you’ll be asked to select your location type (house, apartment/condo, business, other) and provide pickup and delivery instructions for your driver. 

We recommend choosing a secure pickup & delivery location, such as a back porch, garage, or side door. Additionally, 2ULaundry is responsible for orders only while in its care, so it’s best to find a covered area to ensure orders are protected against any unexpected weather. 

On your scheduled pickup day, simply leave your 2ULaundry garment bags out for pickup at the preferred location on your account, and we’ll take care of the rest. 

Your preferred location will be set during signup but can be modified at any time through Customer Care or your Account online or using our mobile app.

What time are pickups & deliveries?

Our pickup window is from 8:30 am-12:30 pm and our delivery window is between 2:30-6:30 pm. Simply leave the bags at your preferred location by 8:00 am on your scheduled pickup day and a 2ULaundry Driver will collect your bags during the pickup window. Your clean clothes will be delivered to your preferred location the following business afternoon. We will send text notifications along the way to update you on the status of your pickup and delivery.

Text “ETA” to 588-15 for your driver’s estimated arrival time. ETAs are available starting at 9:30 am the morning of pickup and 1:30 pm the day of delivery.

How big are the bags and how much can they fit?

For your convenience, we offer two different sized Wash, Dry, Fold Bags.

Our large bag is 22.5” x 33” and holds 4-5 loads or ~35 lb. of laundry. It’s comparable in size to a standard laundry basket or hamper. This is a great option for couples or small families.

Our small bag is 20” x 28” and holds 2-3 loads or ~20 lb. of laundry. This bag is recommended for individual use.

The Pink Hang Dry Bag is 14” x 18” and holds ~1 load or 8-10 lb. of laundry. It’s comparable in size to a small backpack.

How do I get started?

Create a free 2ULaundry account to get started. Enter your zip code on our homepage and proceed through our simple signup process. Select your 2ULaundry garment bags, set your cleaning preferences, identify your preferred location for pickups and deliveries, provide your payment method, and schedule your first pickup. Once signup is complete, you will receive a confirmation message from 2ULaundry via email and text. Need help? Contact Customer Care with any questions about our services or signup process.

What is 2ULaundry?

2ULaundry is the new way to do laundry & dry cleaning, delivered straight to your door. We offer simple pricing, free pickup & delivery, customizable cleaning preferences, and a 1 business day turnaround on services. With just 24 hours in a day, why spend time doing laundry and dry cleaning? Let us help you make time for what matters most in life. Create your free account now.

Can I request additional bags?

Yes, to ensure your cleaning preferences are met, please place items in the correct bag for that service.

If you do not have the correct bags or enough bags for your upcoming pickup, please contact Customer Care or request the additional bag through your Online Account. We’ll deliver one to your location free of charge. If we’re unable to deliver an additional bag in advance of your pickup, simply leave the items in a personal bag labeled with your name and the requested service(s).

How do the bags work?

We use colored bags to differentiate services and make it easy for you to let us know what services you need. Set the bags out separately on your scheduled pickup day, and make sure they’re fully closed for transit to our facility. Please note that any overflow will be transferred into another 2ULaundry bag at the time of pickup and billed separately.

BLUE: The Blue Bag is for our Wash, Dry, Fold service. Anything that can go through a regular washer and dryer can be sent in The Blue Bag for cleaning, including clothing, towels, sheets, and other common household items. The Blue Bag comes in two different sizes and are priced at a flat rate.

PINK: The Pink Bag is for our Wash & Hang Dry service. We recommend this service for delicates and lightweight attire, such as swimsuits, yoga pants, and other workout gear. Items sent out in this bag are washed and then hung on hangers to air dry. The Pink Bag is priced at a flat rate.

BLACK: The Black Bag is for our Dry Cleaning service. We clean everything according to the care label. As a standard, dress shirts are laundered and pressed unless the cleaning tag on the item says, “Dry clean only.” If you have specific requests, simply notify Customer Care in advance of pickup.

The Black Bag doubles as a laundry bag and hanging bag. For pickup, flip the hanging bag upside down, place the garments down in the bottom of the bag, and cinch the bag fully closed. Dry Cleaning services are priced per item. Please see our pricing page for more details.