FAQs

2URewards

Will I earn 2URewards points for donating?

Nah! Don’t you want to donate out of the goodness of your heart?

Can I donate without a scheduled pickup?

Unfortunately, no. If we arrive for a scheduled pickup and there is only a donation bag available, you may be subject to a $5 pick up fee.

Can I earn points on past orders?

Sorry, we are not able to give points for previous orders.

Do points expire?

Nope! You earned them, you choose when you use them.

How do I enroll?

When you sign up for your 2ULaundry account, you will have the option to enroll in 2URewards. Already a customer? You can enroll from your Online Account section here.

What can I donate?

Currently, we’re only asking for clean and gently used clothing, shoes, and accessories. We’ll let you know if that ever changes.

How do the clothing donations work?

We’re helping you give back! 2URewards members can donate up to one (1) bag of clothing per scheduled pickup, at no additional cost, to benefit a local non-profit chosen by 2ULaundry. Donations must fit into a single disposable bag, clearly labeled with your Donation Stickers. Run out of donation stickers? No worries, click here to print a form to attach your donation bag. When you’re ready to schedule your next pickup, select the Donation Pickup check box on the Home Page of your Online Account or let our Customer Care Team know about your planned donation by reaching out via chat, text, email, or a quick phone call. Then set your labeled donation bag out with your scheduled 2ULaundry laundry or dry cleaning pickup. 

We pick up Monday through Friday and drop off donations to our partner organizations on Friday afternoons. 

We’re working to establish official partnerships with two local organizations to benefit homeless, one in Charlotte and one in Atlanta.

Can I earn points on taxes or discounted orders?

No. Points are calculated on pre-tax prices. Orders including discounts or additional promotions are not eligible for points.

How do I earn points?

Short answer: use 2ULaundry! For every $1 you spend on 2ULaundry services, you will earn 2 points.

Who can join 2URewards?

Anyone with a 2ULaundry account can sign up for 2URewards. Not a 2ULaundry customer? Sign up here.